Return & Refund Policy

When you can return an order

• The seal is intact and the product is unused, in its original packaging.
• You tell us within 7 days of the delivery date.
• You have the order ID from your confirmation email.

For health and safety reasons we cannot accept a supplement back once the seal is broken, unless the product arrived damaged or is not what you ordered.

Damaged, wrong or missing items

Send us a photo through the contact form within 48 hours of delivery and we will arrange a replacement or a refund — whichever you prefer. You will not pay the return shipping in these cases.

How to start a return

Open the contact page, choose "Refund or return" as the issue type and include your order ID. Our team replies within one business day with the return address and next steps.

Refunds

Once the returned parcel reaches us and passes a quick check, refunds are processed within 3-5 business days. Cash on Delivery orders are refunded by bank transfer to the account you give us. Shipping charges are refunded only when the return is our fault.

Cancelling an order

An order can be cancelled free of charge any time before it is marked Shipped — check the current status on the order tracking page, or message support and we will do it for you.